Help
The Support You Need
Welcome to the central resource for information, guidance, and assistance related to the SUNY Transfer Equivalency Platform (STEP) and its associated tools and technologies. This page brings together the documentation, training options, support contacts, and reference resources designed to help students and campuses.
Students and the Public
Contact and Support Options
Complete a simple online form for additional information, or use any one of a series of contact options to reach out.
If you have a question about a course equivalency or campus transfer policy, please use the campus support tools to reach a campus contact.
The FAQ page answers many of the most common questions about using tools within the platform.
Report STEP Issues or Provide Feedback
If you encountered an error, problem or other technical issue while using this site, please use our Help Desk form to report it to us.
Team Dynamix
Faculty and Staff
Contact and Support Options
Access our complete service catalog, which includes requests for accounts, assistance with technical issues or problems, and general support needs.
Team Dynamix
Resources for campus staff who support, update, and manage campus equivalencies within the SUNY Transfer Equivalency Platform (STEP).
Team Dynamix
Access related events and training from SUNY OTA, the SUNY CPD and other providers, including national partners and organizations.
Connect with your campus transfer liaison or a liaison on a neighboring campus.